ESM - Creating Package Overrides

ESM - Creating Package Overrides


This article discusses how to create package overrides for dealerships using Electronic Service Menus (ESM).


  1. Go to Configure > Resources > Services.
  2. Click Launch Service Manager.
  3. On the Manage Services screen, select the Manage Package Overrides tab at the top of the screen.
  4. Click the Create a New Package Override button.
  5. Select the Make you want to use from the drop-down menu.
  6. Select the Menu Type from the drop-down menu.
  7. Select Choose vehicles or Use all scheduled 'Make' Vehicles.
    • OPTIONAL: Check the Linked box to make this package override automatically available to all future models that match your criteria. This will eliminate the need to make manual additions to this override for future matching model years. Leave this box unchecked if you don’t want the override applied automatically to future model years.
  8. Select the Include tab and select items from the drop-down lists to narrow the vehicle(s) for which this override applies.
  9. Choose the Interval from the drop-down menu this package override will use.
    • OPTIONAL: Check Narrow Dimensions at any time to narrow the remaining choices to those that apply only to selections made so far.
  10. Choose the Interval from the drop-down menu this package override will use.
  11. Click Next.
  12. Enter the Name of the package override.
  13. Enter values in the desired fields: Op Code, Price, Duration (only used if the dealership is using labor pricing), or Shop Duration.
  14. Click Save Package Override and click OK for each package override created.


NOTE: The system will create a separate package override for each value being changed. For example, if you enter Op Code and
Price, two package overrides will be created.


Additional Note: Please keep in mind that if a Menu has "Selectable" Services, Package Overrides will not apply correctly. 

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